Information Technology
Mission
The Information Technology Division (ITD) executes IT strategies for multiple divisions within the Department of Public Safety by establishing a clear understanding of what they need and why they need it before the technology is implemented through industry best practices. This is part of the Division’s mission and sets the stage for the services it provides.
What we do
What we do
The Information Technology Division (ITD) provides direct technology support and project collaboration to multiple divisions and bureaus within the Department of Public Safety by providing the following services across four lines of business:
- Application development and maintenance
- Technology device system service and life-cycle management
- Secure network, server, and database and technology device service
- IT Project life cycle and portfolio management
- Technology incident resolution
Our approach aligns with the State’s initiative of providing accurate, critical, real-time information in support of agencies that protect the people of New Mexico.
Business Areas
Applications Support
The purpose of the Application Support line of business is to provide application life cycle management services to the multiple divisions within the Department of Public Safety so they have continuous access to up-to-date applications which help them achieve strategic results.
Applications Supported
Criminal Justice Information System (CJIS)
New Mexico Law Enforcement Telecommunications System (NMLETS)
Traffic and Criminal Software (TraCS)
Computer Aided Dispatch (CAD)
Application System Reports and Analytics
In-House Developed Applications
Applications Support Performance Measures
Number of application changes completed
Total hours spent by all resources working on application projects
Total number of Law Enforcement Agencies utilizing TraCS
Total number of Traffic and Criminal citations
Total number of Calls from CAD application
End User Support
The purpose of the End User Support line of business is to provide tier I and tier II IT technical response services to the multiple divisions within the Department of Public Safety so they can experience timely responses to their technology issue or request and resume conducting business with minimal delays.
End User Support Services
IT Service Desk Support
Mobile/Desktop Support
IT Computing Deployments
Performance Measures
Weekly Incident Response Reporting
Average Open/Close Duration of Incidents
Network/Server Support
The purpose of the Network/Server Support line of business is to provide secure network, data communications, and server, storage, database, and technology device services to the multiple divisions within the Department of Public Safety so they can provide services through a secure environment with minimal interruptions to achieve their strategic results.
Network/Server Support Services
Data Storage
Network Administration
Server Administration
Security:
Compliance with up-do-date federal and industry standards
Network/Server Support Performance Measures
Network Uptime
On-Call Incident Response Reporting
Threat Management Reporting
Project Management Support
The purpose of the Project Management Support line of business is to provide project lifecycle and portfolio management services to the multiple divisions within the Department of Public Safety so they can achieve their strategic results as defined in their project charters.
Project Management Support Services
Business Process Development
Project Governance
Communication Planning
Portfolio Management
Risk Management
Project Management Support Performance Measures
Percentage of technology projects that involve ITD Project Management Support at inception and throughout project lifecycle to ensure consistency and compatibility of systems
Number of technology projects completed
Total hours spent by all resources working on managed projects
Contact Us
Contact US
Main Telephone Number:
505-827-3413
Street Address:
4491 Cerrillos Road
Santa Fe, NM 87507
P.O. Box 1628
Santa Fe, NM 87507-1628